The state of lung health care in America
National Listening Tour
In 2020, the CHEST Foundation embarked on a five-city Listening Tour across the US to understand the challenges that patients face in accessing health care, particularly in under-resourced communities. The message was clear: They experience a lack of access, equity, and trust. Driven to action, CHEST set out to address these barriers. Empathetic listening training emerged as the solution to build trust between patients and clinicians and improve the patient experience.
First 5 Minutes™
The First 5 Minutes clinician education program focuses on empathetic listening and building the skills that lead to a positive relationship with patients from the initial introduction – within those first 5 minutes.
Through empathetic listening, CHEST looks to improve patient trust and, ultimately, patient care.